Frequently Asked Questions

Send The Norns Journeys a message through Facebook Messenger and tell us which journey interests you. Our team will guide you through availability, booking details, and the next steps.

TNJ does not publish a fixed Messenger response time or automatic seat-hold period. Availability and booking details are confirmed with you directly through Messenger.

The required downpayment is PHP 300 per traveler. It is non-refundable.

No. Travel Credits cannot replace or reduce the required PHP 300 downpayment per traveler.

TNJ will provide the current payment options and proof instructions through Messenger for your booking.

TNJ confirms your booking through Messenger once the required downpayment has been verified.

Any remaining balance is ordinarily due on pickup unless TNJ advises otherwise for your specific booking.

Message TNJ so the request can be coordinated with you. The required downpayment remains non-refundable. Any available next step depends on the specific booking and must be confirmed by TNJ through Messenger.

TNJ will send your booking confirmation through Messenger. Before your travel date, our team will also contact you with final reminders, pickup details, and important updates.

Be at your assigned pickup location before the announced assembly time. Bring your travel essentials, valid identification, personal medicine, and a reusable water bottle. Keep your mobile line available for final reminders and important TNJ updates.

Create your member account using an email address you can access, choose a username and password, and complete the email verification step. Becoming a member does not automatically mean your account is Verified.

Your username must contain 4–30 letters and numbers only. New passwords must be at least 8 characters long.

No. Birthday is optional. A Facebook Profile is required to earn Travel Credit, and a mobile number is required when you book a journey with TNJ.

No. Membership and Verification are separate. You can have an active member account while your verification is still being reviewed.

Yes. Active members can share their referral code or referral link. Verification requirements must still be met before Travel Credit can be earned.

Travel Credit is earned after you meet the required verification requirements and your eligible referred guest completes their TNJ journey. Signing up, sharing a referral, booking, or making a payment alone does not earn the reward.

Welcome Credit is a benefit for a new Journey Rewards member who joins through a valid member referral. It is separate from Travel Credit. Once the required downpayment is confirmed, the Welcome Credit is automatically applied to the remaining balance of their first TNJ journey after becoming a member.

Yes. Previous TNJ journeys do not affect Welcome Credit eligibility. What matters is that you are joining Journey Rewards through a valid referral for the first time.

The valid referral must be included when your Journey Rewards signup is successfully completed. If there is no valid referral at that point, Welcome Credit will not be added later.

No. Welcome Credit is separate from your Travel Credit balance and is not added to your wallet as earned Travel Credit.

If you have available Travel Credit, tell TNJ how much you would like to use for your booking. We’ll apply the eligible amount through the booking process. There is no self-service Redeem button in the Member Portal.